Help Center

Are you an android user having trouble using our app on the background?

Last Updated: Jul 14, 2017 12:37PM ART

If you are an android user running Android 6.0 Marshmallow, you might be experiencing an automate closing of our app when it is sent to the background, or the screen display is turned off. 

Apparently, an aggressive power saving option has been introduced with Android 6.0 Marshmallow which is causing this.

Our app was developed to work on the background so you can use other apps while listening to your favorite stations. You should also be able to use our app even when the screen of your mobile is turned off. So if this isn't working, and you are running Android 6.0 or higher, please read the following.


This is a possible solution to your problem:

If you are using a Samsung device and experiencing this issue, please disable the Power Saver settings as follows: 

Settings > Battery > Power Saving Mode> In the Power Saving Mode settings disable the "Restrict all background data" setting
 


If you are not using a Samsung device, you might find it like this:

Settings > Data Usage > Simple Radio > Restrict app background data (turn it OFF)
 

If it's still not working after doing any of the above, then disable Power Saving Mode entirely:

Settings > Battery > Power Saving Mode > OFF



We believe Google is aware of the issues this is causing, not only to Simple Radio, but to many other apps too. So we hope they will improve the power saving feature in the next software update.

If you have any doubts about this matter, please contact us at simple@streema.com.


 

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